Hey @emma l​ ! 👋 Im one of the support engineers here at Intercom.

This wouldn't be possible natively within Intercom to have a notification at the end of your day based on if conversations are waiting without a response. With some engineering resources you may be able to create something using our Rest API & Webhooks to potentially setup a custom implementation. It would involve tracking the conversations with no replies within your code & then send out your own email based on that.

While conversation SLAs highlight the conversation & move it to the top of your Inbox it isn't possible for them to send an email based on this. If you'd like I'd be happy to include this as a feature request to the product team so that we could potentially see this in the future!

Thank you, @evan p​ ! If you could, please send this over as an FR 🔧