I am needing a way to have the conversation transcript to always send when a conversation has either closed or has been left after a certain period of time. Is there a way to currently do this?
Answered
Is there a way to always send an email notification?
Best answer by Jacques Reynolds
Hey
Currently, we do not offer the capability to automatically send out a chat transcript once a conversation is closed or after a period of inactivity. However, you can export the conversation manually.
If you're looking for an automated solution, it would require a custom solution using Intercom's API. More information on the API can be found here: Intercom API Documentation.
Hope this helps!
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