Hello Westley,

I can understand the frustration you must be feeling. I went through a similar situation last year, so I empathize with your experience. It's reassuring to see someone finally stating this concern.

I've encountered the same issue since last year and have reached out to both Bump and Intercom for assistance, but unfortunately, haven't found a satisfactory solution yet. The snoozing automation workflow on Intercom doesn't seem as streamlined as Bump, and it's frustrating that we can't create snooze automations for different issues.

As a result, we've had to resort to manual follow-ups and snoozing pending tickets, which isn't ideal. I'm still actively searching for alternatives as well.

Hey Adah! Yeah, it seems like we aren’t the only ones here. I agree, we’ve tried the built-in functionality that Intercom has, and we found it lacking as well. We’d be more than willing to purchase licenses for Bump, as I’m sure you and many others would...it’s also wild to me that there are no other solutions. The closest I’ve came is an app called “Gratitude” that automatically closes convos where people are just saying thank you, but not quite the same, haha! I’ll loop back around here if I find another solution, but for now, time to drudge through all of these manually follow ups.

Hi  @Westley ! Ebenezer here from Engineering Support.

Thank you for bringing this to our attention. I’ll bring with up with the relevant to see what can be done it terms of removing the app until its possible to purchase. 

@Westley and @Adah !

Have you looked into Intercom’s workflows for this purpose? We have Workflows specifically created for when end user’s are unresponsive. There you could add follow-up actions such as Snooze, message, close, etc.

Hi Peeps!

I can suggest CatSnooze, it basically has the same functionality, you can automate snoozing and follow up messages in advance within each intercom conversation.

Just a disclaimer: I am associated with the app :) 

"I've noticed that Catsnooze functions quite similarly to Bump. I'll definitely give it a try!" Thanks.

Hi Olena

I've noticed that Catsnooze has fewer features. For instance, you can only snooze for either 3, 6, or 12 hours. Additionally, it lacks customization options for setting the frequency of follow-ups or creating automation for different instances.

I assume it's a relatively new product, and improvements are likely underway to enhance its features.

As you're affiliated with the app, could you please provide a reliable way to contact support for better assistance and clarity?

For now, I'll hold off on adding Catsnooze until I can potentially get in touch with someone.

Thank you for the recommendation.

Hi everyone, 

We were using bump until now but looks like the app isn’t working anymore. I’m looking for alternative and it seems the only way to get a similar result is to use the workflow that @Jacob Cox mentioned above. 

Now I’m wondering how can I customize the follow up messages based on the language that the user use? 
I don’t want an english message being sent to someone that contacted us in French for example. Any tips? Thank you 

Hey there @User1349 !

I’m not 100% sure if this solves your issue or not, but you can use a Branch action in a Workflow and have it send the User down a different path based on what their Browser language is. If your end users have a small number of languages that they use, you can create language-specific reusable Workflows and add those as follow up actions for each branch path. The screenshot below gives an idea of what that might look like.