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Hey Super Users,


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Hey Super Users,

 

Anyone else have to sign into Interconnected pretty much every day to access it? Each time I try, I have to authorise via the below page:

Sign inNaturally, as a support person, I'm assuming that I'm doing something wrong...

6 replies

  • New Participant
  • 2 replies
  • May 12, 2022

Yes almost every day and it kinda takes the fun out of it...


Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 154 replies
  • May 12, 2022

Hi @adam w11​, @jacques​ , Thanks so much for your feedback! πŸ™Œ We have already raised that with our internal teams and see what can be done hereπŸ‘ Hopefully that will be sorted soon and the login process will be much smoother and more seamless πŸ₯³


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  • Author
  • Innovator
  • 29 replies
  • May 13, 2022

That's great news, @diana t12​! If only because it means that I (probably) wasn't doing something wrong! πŸ˜‰


Jana
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  • Active User
  • 47 replies
  • May 16, 2022

Another thing I find odd in this process that the log-in doesn't take you back to the page you were on (such as this thread) but to the start page. This is the number one reason why I don't post here a lot.


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  • Author
  • Innovator
  • 29 replies
  • May 16, 2022

Which is literally what happened when I tried to "like" your comment!

  1. Click like
  2. Dumped to sign in
  3. Authorise Interconnected
  4. Dropped onto home screen
  5. Search for thing I was looking at! πŸ˜‚

  • Connector
  • 9 replies
  • May 16, 2022

Yes I have to log in every time and honestly I don't use Interconnected as often as I would like to just for that reason alone. For example in order to view this post in full and comment on it I had to log in and once I did that I was dropped off on the Interconnected home page instead of this post. Its tedious and annoying. I'm already logged into Intercom so why do I have to login and authorize? Authorize what exactly? Should be authorize once and your set.


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