Hi all! I'm looking for some feedback on the "Default Sender Address" setting. Right now we have this set to "Use teammate's Intercom account email address" which is the recommended setting, but we're looking at switching this to "Use an Intercom email address" to help mask teammates' full names and email addresses. We've been seeing situations where users are sending emails to a teammate's email directly instead of using the Intercom reply-to address. Any thoughts or insights on why the account email is recommended? Any other considerations we should take into account before making this kind of change? Thank you in advance!
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