Hey everyone,
We are researching how support and success teams handle compliance in customer interactions. By “compliance,” we mean anything related to data privacy, policy breaches, or sensitive information being shared in chats, emails, or tickets.
Many teams protect systems well but never actually review conversations themselves — and that is often where risks hide (PII exposure, unredacted data, policy violations, etc.).
Do you track this in your organisation? How confident are you that all your customer conversations are compliant?
Vote in the poll and share how your team handles it — whether that means manual reviews, relying on your helpdesk tools, or not really checking at all.
I am curious to see how widespread this challenge really is.