We sync the information from our own Help Center (not created in Intercom) with Intercom so that Fin AI can answer our customers’ questions.
Currently, Intercom is not syncing nested content. For example, if we have a series of steps (numbered bulleted list) with sub-steps and sometimes notes or additional paragraphs between the steps, only the steps are imported. Example: Text in the red box isn’t brought into Intercom when I resync the website.
