We sync the information from our own Help Center (not created in Intercom) with Intercom so that Fin AI can answer our customers’ questions.
Currently, Intercom is not syncing nested content. For example, if we have a series of steps (numbered bulleted list) with sub-steps and sometimes notes or additional paragraphs between the steps, only the steps are imported. Example: Text in the red box isn’t brought into Intercom when I resync the website.
Best answer by mateusz.leszkiewicz
Have you checked the RAW content imported to intercom from your website?
Is the paragraph content missing there as well?
During the sync process have you added the subpages and clickable CSS selectors to the sync setting page?
Finally, have you reached out to our Customer Support when you noticed that Fin did not responded to your customer question when it should?
It looks like something that our engineers might want to hear about.
Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?
https://www.intercom.com/help/en/articles/7837514-add-your-support-content-for-fin-ai-agent
+3How is that text formatted in your help center provider? When you said “nested content,” I thought you may have meant an accordion dropdown (or something similar).
Are you saying your Fin can’t answer a question like, “What are the different issue statuses?”
+7
Have you checked the RAW content imported to intercom from your website?
Is the paragraph content missing there as well?
During the sync process have you added the subpages and clickable CSS selectors to the sync setting page?
Finally, have you reached out to our Customer Support when you noticed that Fin did not responded to your customer question when it should?
It looks like something that our engineers might want to hear about.
Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?
https://www.intercom.com/help/en/articles/7837514-add-your-support-content-for-fin-ai-agent
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