You can have multiple brands setup in one workspace. Fin can then interact with the different brand content if it is split across more than one help centre. So in this instance, first setup another brand: https://www.intercom.com/help/en/articles/9744851-manage-multiple-brands-in-intercom. Then another help centre for that brand with the additional (and maybe existing too) content. https://www.intercom.com/help/en/articles/8170953-create-and-manage-multiple-help-centers Then configure your Fin messanger to reference the new brand and helpcenter (some fin settings will be similar across both brands like tone). https://www.intercom.com/help/en/articles/3946163-style-your-messenger-to-support-multiple-brands Then call a different messanger on different pages on your website etc. Will take some tweaking especially in which messanger you display where, but this should be doable without creating a different workspace from scratch.
I’m looking to set up a separate brand for my messenger that serves a very specific purpose with its own focused knowledge base. Only advanced users will be interacting with this brand, and I want to ensure Fin’s knowledge is tightly scoped to this particular module.
Only certain pages of our console would expose this specialized brand, while our default brand remains unchanged. At the same time, I don’t want the technical content for this advanced module bleeding into our default setup, as it’s too niche for general users.
Is there a way to achieve this type of segmentation so that Fin’s knowledge is isolated to specific brands?
Yes, you can achieve that segmentation by creating separate brands with distinct knowledge bases. This way, your advanced module content remains isolated and only appears when users interact with the specialized brand, while your default brand continues serving general audiences. The key is to carefully assign the right knowledge sources to each brand. Think of it like tailoring the best naturopathic solutions for stress, you wouldn’t apply every remedy to everyone, only the most relevant and focused approach for each case.
I’m looking to set up a separate brand for my messenger that serves a very specific purpose with its own focused knowledge base. Only advanced users will be interacting with this brand, and I want to ensure Fin’s knowledge is tightly scoped to this particular module.
Only certain pages of our console would expose this specialized brand, while our default brand remains unchanged. At the same time, I don’t want the technical content for this advanced module bleeding into our default setup, as it’s too niche for general users.
Is there a way to achieve this type of segmentation so that Fin’s knowledge is isolated to specific brands?
Yes, you can achieve that segmentation by creating separate brands with distinct knowledge bases. This way, your advanced module content remains isolated and only appears when users interact with the specialized brand, while your default brand continues serving general audiences. The key is to carefully assign the right knowledge sources to each brand. Think of it like tailoring the best naturopathic solutions for stress, you wouldn’t apply every remedy to everyone, only the most relevant and focused approach for each case.
You can take further help from chatgpt.
Thanks for the input, everyone. Unless I’m missing something, it sounds like the suggested setup only applies to public help center articles. At the moment, we don’t have any public articles, most of our Fin training content comes from websites, Notion databases, and document uploads.
This specific content is designed to help Fin decode computer-generated results into something human-readable, and it wouldn’t make sense in a public-facing format. Users will export their ‘code’ and Fin will interpret it based on the logic in these documents. What I’m trying to figure out is whether there’s a way to keep this internal content isolated to a specialized brand of Fin that only appears on certain pages.
Sounds like you’re looking to set up multiple brands in one place and have each brand show its own styling and help resources. with intercom, you can do that by going to settings → workspace → brands and creating separate brand entries. you’ll connect each brand to its own messenger style, email domain, and help center. That way, Fin or your chat widget shows the right look and info depending on who’s talking to.
Let me know if you'd like a quick walkthrough of where to click and what to pick—happy to help!
