Customer Service Trends 2024 Webinar

Here's what you'll learn

Join us live as our panel dives into the most important and interesting insights from this years Customer Service Trends report. If you can't attend live, register anyway and we'll send you the recording.

2023 was the year the customer service landscape changed forever.
 

The arrival of modern, generative AI is as significant as the birth of the internet. It’s set to disrupt all industries – and customer service has already been radically and permanently redefined. But are support teams ready to shift their mindset and seize this huge opportunity?

We have a front-row seat to the AI revolution, and now’s the time to take action. Those who don’t will risk getting left behind.

Every year, we survey thousands of customer service professionals to keep a pulse on how the landscape is shifting.

For our 4th annual Customer Service Trends Report, we specifically wanted to understand the effects, opportunities, and potential challenges of this AI disruption on the customer service space.

We surveyed over 2,000 global support professionals from a range of locations, roles, and company sizes to find out how customer service is changing across five main themes: customer expectations, AI trends, support teams, tech stacks, and metrics.