In Focus: Fin Guidance (Australia)

Master Fin Guidance to unlock your AI agent's full potential.

Fin Guidance allows you to fine-tune how Fin responds to customers - whether that’s how it speaks, how it asks follow-ups, when it escalates, or which content it prioritizes. This ensures its answers are accurate, on-brand, and aligned with your support policies.

Please note: this in-depth session on Fin Guidance is geared towards more advanced users of Fin that already have guidance activated & used by their AI agent.

Agenda

• (20 minutes) Overview & Best Practices

• (10 minutes) Live Demo

• (15 minutes) Open Q&A Session

About this Series
We run this webinar series on a quarterly basis, comprising of webinars every two weeks focused on Fin setup & optimisation. Visit our hub for all upcoming webinars.