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Welcome Party

  • 260 Topics
  • 753 Replies

New to Intercom Community? Start here ✨

Welcome to the Intercom Community! 👋 Here is a welcome message from Des, Co-founder of Intercom 🤩 How to make the most of your membership? Access the Product Q&A -Ask questions and hear back from other users and the Intercom Team. Discover useful tips and workarounds from expert users and the Intercom Team. Join User Groups to connect with like-minded users and elevate your knowledge. Visit the “Product Wishlist” page to share product ideas and upvotes. Access the Fin Sub-Community to learn, share feedback and connect with Fin Users and the Intercom Team. Are you an Intercom Pro or Enthusiast? Join our Expert Program: Expert Program Hub - Access your central hub for Expert User articles. Expert Program Benefits - See the rewards you can earn for each level. Swag - Check out the swag and branded gifts for Expert Users. Hire an Expert Spotlight - Learn how to be featured? Join the Expert Program Hub to begin your journey! 🥳 To join, have at least one "Best" answer. Ready to join and unlock your free membership benefits? Join the Intercom Community Join the Welcome Party and introduce yourself

Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
Welcome to the Intercom Community! 🥳

We are so excited to welcome you to the Intercom Community! Join the “Welcome Party” , introduce yourself to the community, connect, share ideas and explore how to make the most of your membership! 🤩

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User2240New Participant
Hi Folks, I'm Pete, and I'm in South Australia.

Hi Folks, I'm Pete, and I'm in South Australia. I look after the tickets for 2 websites, TimeBucks and TimeWall. We use Intercom so the users can get help and support for items on the 2 websites, I like Intercom, and a few things I have mentioned to the team have been added or looked into, thanks team.

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conor
Innovator ✨
conorInnovator ✨
Hello from Birmingham (in the UK)

Hey there, I’m Conor Pendergrast from CustomerSuccess.cx. Just a little “hello” from me, and it’s nice to be here in the Intercom community. I’m an experienced customer support pro and senior leader I’m hoping to help out and learn more about how people are using Intercom. Looking forward to chatting to you all!

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conor
Innovator ✨
DeskMoz
DeskMozNew Participant
Hi Everyone!

This is Ashish from DeskMoz (24x7 Live Chat Agents Service). Excited to be a part of this community and looking forward to learning and exchanging ideas and knowledge. Cheers!

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Shaq Payne
Intercom Team
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ProductNew Participant
Conversations are not refetched after user is updated

We’re having an Intercom widget on all pages including unauthorized state. When users log in we call `update` with `user_id`, `email` and `name`. Widget is correctly updated, but if it was opened at least once for an unauthorized user then conversations are not refetched until the page is not reloaded in a browser. Though if you do not click a widget in unauthorized state and log in, then conversations will be fetched on widget click. Seems like `/messenger/web/conversations` API can be called only once which is confusing. Is it possible to refetch conversations after switching from visitor to a contact?

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jonvaughanNew Participant
A hopefully useful new tool, Isara

Hi everyone! II wanted to share something we've been working on that might be helpful to fellow Intercom users. Our team has been struggling with only hearing feedback from a small percentage of customers through CSAT/NPS surveys. We were pretty certain that there were important signals that we were missing and this frustration led us to build Isara, which is a tool that connects to Intercom and helps make sense of all the customer conversations. Essentially, Isara analyzes the Intercom conversations (no surveys needed!) and helps you: Spot patterns in customer issues before they become widespread Identify when accounts might need extra attention Get visibility into account health during escalations Cut down on repetitive tasks so your team can focus on more meaningful work Potentially recognize upsell moments within support conversations We've been using it internally for a while, and it's been honestly eye-opening to see some of the things that we were missing. We've just launched th

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Tiago FeitosaNew Participant
Error set variable whatsapp

Hi, I'm trying to do a first test by sending a message via WhatsApp.I have already approved the template on Meta. However, when I select a lead to receive the message, I get this error. Can someone help me by telling me how I should insert the variable in Meta's template manager?

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Nurit
Julian Murray
Innovator ✨
Julian MurrayInnovator ✨
Hi I'm Julian, Intercom implementation partner based in Dublin Ireland

Hi All, I am the Co-Founder of Journey Mapper an Intercom and CX specialist consultancy based in Dublin. We have been working for and with customer platforms for our whole careers, Salesforce, Segment, Hubspot, Intercom, you name it. We are very excited about Fins potential and are now focused on helping customers transform their customer interactions with it. I’m in the community most days learning and would love to connect with like minded members to continue building knowledge: https://www.linkedin.com/in/julianmurray/. Thanks!

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Diana Tripac
Intercom Team
Alondra Pacheco de Anzaldua
Alondra Pacheco de AnzalduaNew Participant
Hello From McAllen, TX

It’s a pleasure to join the Intercom community. I’m excited to dive deeper into the platform’s features and explore how Intercom can help us enhance and grow our Customer Success department. I’m eager to become an expert user and look forward to engaging with this community to learn, share, and collaborate. I’m sure there’s a wealth of knowledge here, and I can’t wait to grow alongside all of you.

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mateusz.leszkiewicz
Intercom Team
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Josh H12New Participant
Hey! I'm Josh and I'm a Customer Success Manager at Formative, a web-app that allows teachers to create digital assessments and view live student data.

Hey! I'm Josh and I'm a Customer Success Manager at Formative, a web-app that allows teachers to create digital assessments and view live student data. I start every morning with a cup of coffee and Intercom so I'm excited to join this community to see how I can do my job more efficiently!

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George Buss
George BussNew Participant
A community!?! Yes, please!

New to the community. 2 years using Intercom but been in the Customer Service space for 20+ years running the front desk for a museum, taking bookings for a traveling theater, and now working in SaaS. Super glad to be here!

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Diana Tripac
Intercom Team
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JDUMARAOSNew Participant
Hi! I'm JD! ~ Technical Support

Hello,I’m JD, and I’ve been working in technical support for over 16 years. Throughout my career, I’ve developed a strong passion for helping customers solve complex technical issues and ensuring they have the best possible experience with the products and services they use. For the past 3 years, I’ve been using Intercom extensively, and I’ve become highly proficient in navigating the platform’s features to provide efficient and effective support. Whether it’s managing live chats, troubleshooting issues, or utilizing automation to streamline workflows, I’ve found Intercom to be an invaluable tool in delivering top-notch support to our customers. I’m always looking for ways to improve processes and enhance customer satisfaction, and my experience with both technical support and Intercom allows me to contribute meaningfully to any team. Looking forward to connecting!

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Diana Tripac
Intercom Team
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Prasun ChoudhuryNew Participant
Hello everyone! I am Prasun and I am heading the Product support team at MoEngage!

At MoEngage, we started using Intercom’s Fin AI as a generative AI-based bot and as a chat platform that supports custom troubleshooting flows. Being on the core team that conceptualised the idea and implemented the platform, I had a front-row seat to implement this wonderful tool in a complex product as ours. Happy to help where I can and also to learn from the experience of other experts here. Cheers folks!

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Diana Tripac
Intercom Team
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Taylor GalloNew Participant
Hi there!

Happy to be part of the Intercom Community! Joining from NY. I work for accommodations software development company, Disclo, as an accommodations and client support specialist. Looking forward to having a community of experts to lean on for Intercom support, when needed! 😃

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Ruth O
Intercom Team
Brett Rush
Brett RushNew Participant
Re-joining the Community!

Hey everyone! I’m Brett Rush, previously the Director of Customer Experience for Frame.io, developing CX with every aspect of Intercom. Adobe acquired Fio in 2021 and I worked in Support Operations learning how a Fortune 500 support organization operates. Now, I provide CX consulting and process implementation for early-stage SaaS startups and rapid-growth SaaS companies. I’m looking forward to being part of this community, again!

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Erin
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emmanuelakattoNew Participant
Hi From New Member - Emmanuel Katto

Hi Everyone, I am Emmanuel Katto From Uganda. I just joined this community. Right now exploring intercom resources. I’ll be posting my queries here if i get stuck while using intercom for developers. Thanks! Emmanuel Katto

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Erin
Christian Hernandez
Christian HernandezNew Participant
Hello hello

Hey there, Christian here. I am the main admin of Intercom at Brightside Financial, + WFM + Real time Analyst + QA. Haha, being knee deep in workflows has its perks of knowing where to look, what to look for and whats trending within the business. Glad to be here :)

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Erin
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jamesonNew Participant
hello team

hello team

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Erin
Lisa Rogers
Lisa RogersNew Participant
Greetings from Nevada!

Hello everyone! I oversee the Support operations for a SaaS organization and I’ve been using Intercom for about 1 ½ years. I love all the functionality and features that I’ve come to learn and use within Intercom. I’m looking forward to connecting with you all and learning some new pro tips and best practices to help scale our business and team. Automation is our main focus the second half of 2023 so I’m all ears if this is your jam!

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Erin
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MaumauNew Participant
Hi All

New to intercom but already excited about the possibilities.

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Nur Nahid
Super User ✨
manavgangwani
manavgangwaniNew Participant
Hello from Manav Gangwani - Currently Exploring Intercom Resources

Hello all, I'm Manav Gangwani from India. I've just joined this community and am currently exploring Intercom resources. If I encounter any issues while using Intercom for developers, I'll be posting my questions here.

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Nur Nahid
Super User ✨
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Arthur Van DykeNew Participant
Hello there!

Hello! I'm the Director of Client Services at Subsplash and we've been seeing great results with Fin. Excited to connect with others and learn how they are finding success.

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Nur Nahid
Super User ✨
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AnnamarieNew Participant
Hi everybody!

Hi everybody! My name's Loxley, and have lived in Michigan, California, and currently Florida. I prefer the sunshine state 😊 Being new to intercom, I'm looking to make connections, and so far have felt the value intercom provides. Success and happiness are my life goals! Shake 'n Bake Baby~ Much Love, Loxley

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Nur Nahid
Super User ✨
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User38New Participant
Hello Everyone, this is Cauê, i am a Junior Customer Experience Ops at Astrea, we are a Law Office Management Software that enables Lawyers to do more with their time and create a better connection with their customers 😃.

Hello Everyone, this is Cauê, i am a Junior Customer Experience Ops at Astrea, we are a Law Office Management Software that enables Lawyers to do more with their time and create a better connection with their customers 😃. My history with Intercom was always a 'Love at first sight' one since back in 2019 when i was a customer support consultant. Now my goals are understanding how to get the most out of the platform and enable my team to give the best possible customer experience 🚀

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Nur Nahid
Super User ✨
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Ryan G11Connector
Hello all,

Hello all, Ryan from Vic.ai, software for accounting firms that leverages Machine Learning and AI to automate accounting processes. Focused on getting people to actually read content and search for answers themselves! Definitely feel like there's more that we can do in regards to Product Tours.

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Nur Nahid
Super User ✨

About this group

​​​Introduce yourself, say hello and welcome new members to Intercom Community!

Members

Ruth O
Intercom Team
Nathan Sudds
Top Expert ✨
Andrew R12
Employee
Sarah H11
Employee
V
Milan
Expert User ✨
Graziela
Innovator ✨
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D
M
Joseph S.
Super User ✨
Bar
L
Declan I
Intercom Team
Diana Tripac
Intercom Team
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I
F
C
H
Justin Smith
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P
J
P
J
L
Grace Ndabananiye
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