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Can Fin recognize the terms that are being asked?

  • 19 October 2023
  • 1 reply
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Hi there!

We have specific terms and languages that we use for the features in our product. When clients reach out to ask questions, they use different terms (i.e. memberships over plans) sometimes, which leads to Fin being unable to resolve their questions since the language in our content doesn’t match their language.

Will Fin be able to pick up on these trends and build it’s own glossary of words that equate with the terms that the clients are using overtime? I would like to avoid changing the language of our features in our help center. I understand that there’s an option for things like snippets as well, but I’m wondering if there are features within Fin that could support with this.

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Best answer by Jennifer K 7 November 2023, 18:06

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Hi @Kelly Yoon 

Jennifer here from Customer Support here

We do have a beta option right now where you can have Fin trained on conversations your team takes and contribute to it's learning. If this isn't suitable, I would recommend using Custom Answers for the time being.

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