I was wondering, how exactly FIN using PDF files as a source of data. Is it the same as help portal where FIN reads, interpret the data and use it to compile answers or can it be used as Snippet?
Can I create a PDF file where I will list info in the following format
If the customer asks “xxxx” question or its variation
Then use this as a base for an answer - “yyy”
I basically want to eliminate snippets with it. Use PDF file to gather all the snippets, then translate each PDF file to multiple languages and upload them altogether. Covering 2 points - managing multilingual content and uploading snippets-like instructions in a bulk.
If Intercom team can take a look at it and let me know if it will work, that would be swell. And of course, if someone else tried this, plesae, let me know :)
Best answer by Larissa AlbertiView original