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Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions. 

You can use customer answers that allow you to manually add predefined responses to commonly asked questions or scenarios that aren’t sufficiently addressed by your Help Center content

Intercom’s FIN AI currently learns from existing help articles and conversations. To improve scenario-based responses, enrich your help center content, refine conversation data, and use custom workflows.

I believe something like this could be helpful:

 

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