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Allow users to close conversations

  • January 20, 2026
  • 0 replies
  • 4 views

Create a button within messenger conversations for the user to close completely the conversation. 
This would end the chat with workflows or AI agent but can also close the conversation if it was transferred to a teammate managed inbox. 
This would allow to reduce the number of conversations where the agent replies and the user simply says they found the solution themselves or the problem is not there anymore. This would allow users to manage their conversations better and may prevent multiple conversations as well.