Currently within the Let Fin Handle boxes there is the option to Follow up with inactive email customers. But we don’t have a way to fine tune which interactions Fin should follow up with.
As an example, if a customer has had a conversation with Fin where all the possible options have been exhausted and the customer has stopped replying, we want to give Fin guidance to not reply if there is a specific conversation topic (attribute) that has been detected.
We want Fin to be able to send the follow up as needed, but want to be able to give Fin some instruction to NOT follow up based on a topic, or guidance. At the moment it is either on or off.
