It would be great to allow users to have multiple tickets open at the same time, but restrict them to only one active
chat conversation. This way, users can have several ongoing support requests tracked as tickets, whilst
still being able to reach the team via chat — but not spam multiple simultaneous chats.
The challenge is that Intercom's native "prevent multiple conversations" setting treats tickets and
conversations as the same object, so having any open ticket blocks users from starting a chat entirely.
It would be amazing for the restriction to apply only to chat-type conversations, leaving tickets unaffected.