We send Surveys to customers through Intercom and want agents to proactively follow up with respondents who submit low scores.
Current Behavior:
There is no way to create or route a ticket based on a customer's survey response, preventing teams from acting on survey feedback through a structured follow-up workflow.
Desired Behavior:
We want the ability (via a workflow) to automatically create tickets triggered by customer survey responses, which can then be routed to a designated team inbox for agent follow-up.