Currently, navigating between different Intercom ticket types (chat, phone, email) is confusing and unintuitive. We’re hoping to see UI changes that leverage more intuitive visual design principles. One possible low-lift suggestion could be as simple as implementing different color-coding for each unique channel (ex: Green border on Intercom window for chat contacts, orange for emails, etc).
Submitted
Feature Request: UI changes to Enhance Ticket Differentiation
The same issue applies to the Open / Closed / Snoozed states. Currently, when viewing an individual ticket, it's difficult to tell at a glance whether the ticket is snoozed, open, or closed without looking more closely.
Hi Taru, that’s a great point! Improved ticket status differentiation via a UI overhaul seems like a low-lift, high-benefit action item for the Intercom devs. I wonder how many other companies are facing similar difficulties as you and me.
+1- Intercom Team
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