FIN Accelerated “inactive customer follow-up” timer

For VIP/Ent customer email emergencies, the key is to avoid relying on the “inactive customer follow-up” timer, since email follow-ups are only configurable in hours (1 hour to 7 days). [1] [2]

Request: to have more flexibility with the follow up timer and use minutes instead of hours.

Use case: we want to add Fin also to handle Ent emails and if there's an emergency we can't wait 1 hour for Fin to escalate/hand off to our inbox.