Within Conversations and Tickets reporting fields there is no current metric for Customer Last Contacted or Last Contacted by. This means that you are not able to locate and prioritise cases/tickets where the last contact time period was X hours, days ago etc
And also limits reporting on assignee performance in that particular area.
Submitted
Reporting field for Customer Last Contacted
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.