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Submitted

Scheduled Customer Responses

  • June 19, 2025
  • 3 replies
  • 45 views
M

Hopefully, there’s a way we can schedule responses to customers directly, instead of relying on the snooze feature and manually sending later.

For example, if we know a customer’s vet is closed and we’re expecting a response by Monday morning, it would be great to draft the message ahead of time and schedule it to send automatically at that point—saving time and ensuring timely follow-up.

This could really streamline workflows and reduce the chance of manual follow-up slipping through the cracks.

3 replies

Grace Ndabananiye

Hi Mary, 

Have you tried the Send Later App/Integration? You should find the app here https://app.intercom.com/a/apps/[user_id]/settings/app-settings/app-store?app_package_code=nps-for-intercom

App docs are here: https://docs.send-later.getalvis.com/
 

Grace

M
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  • Mike Davis
  • Connector
  • April 8, 2026

​@Intercom This request has been raised in other ideas, just with slightly different wording, like ‘send later’. The ideas should be merged so the number of upvotes are correctly counted.

This is a very basic feature for an email client and would be hugely helpful to a lot of people who work unconventional hours (like some of the mothers on our team). We don’t want to set team wide restrictions though, because sometimes things are urgent. The suggestion from the other commenter here isn’t appropriate as it is often a response to a client. 

S
  • SACHIE SAKAI
  • New Participant
  • May 11, 2026

The send later app doesnt let you send attachements.

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