really simple actually
own snooze option:
Later today + close chat if no response or Later today + close chat if no response (+ send macro ____) more functional
often you ask a question to a customer where you are unsure if they are going to answer or not.
in our worklow we snooze conversations quick to have the inbox clean, and when they re-amerge we close them since they has not answered in 3 hours. then we send a “close chat” macro, that says that we are going to close the chat, but they can reach out if they are wondering about something