We offer several solutions within our platform. While some features are shared across all solutions, others are specific to certain ones. When creating help articles, this often forces us to either:
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Write separate, but nearly identical, versions of the same article, or
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Create a single article with notes on which content applies to which user group.
It would be incredibly helpful if we could restrict the visibility of specific sections within an article based on the user's solution or audience segment. This would:
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Eliminate duplicate work for the support team
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Allow Fin to deliver more targeted, accurate responses
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Make help content clearer and more relevant for users