It seems as though the mobile app does not receive a push notification until 10 minutes after getting a message. Is this normal? Furthermore, my status is always set as 'away' unless I have a browser window open with intercom. This seems to be ridiculous. How do I expect anyone to message us when a status is always set to away, with no obvious way to change this? Why is it that a mobile push notification takes a solid ten minutes to go through? This seems to undermine the entire point of using the mobile app. Just thought I would check with the community before cancelling this.

Hi @user272, You did a great job to post it before you canceled your subscription.>not receive a push notification until 10 minutes after getting a message. Is this normal?Definitely not, I'm also using Intercom on my phone and there were no delays.1) you have a good internet connection (Wi-Fi or LTE)?;2) Make sure that "Restrict background data"is notturned on for Intercom APP;3) Keep in mind that if Wifi-Optimization or Low Power Mode isturned on- There will be delays getting notifications.

Thanks @roy s11. Perhaps this was just a fluke.. both the email in my gmail has a delayed timestamp as well, so not sure this is related to the phone service.Regardless, I still don't see a way to stop setting my status as "away" if I don't have a browser window open. This is a super annoying and self defeating behavior if there is indeed no workaround.

10 minute delay before receiving push notification?

10 minute delay before receiving push notification? | Community

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