[Edit: I meant to submit this as a feature request idea -- not a question!]
Only the most pressing SLA badge is displayed for a ticket/conversation, whether in the table/chat view of the inbox or in the details side panel of a particular ticket/conversation.
You can click into each ticket/conversation and hover over the badge in the details side panel to see the status of other active SLAs, but not in table/chat view (hovering there reveals buttons for closing/snoozing instead). You also can’t tell which SLA is breached from the badge alone.
This is creating friction for our technical investigations team, which works with SLAs for both resolution time (spans up to several days) AND reply times (only spans up to a few hours). When we’re heavily backlogged, tickets that already have a breached Resolution SLA end up hiding the presence of an upcoming Reply Time SLA.
