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ANR on Initialize


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We’re facing the same ANR issue from intercom with the later version (it’s blocking at the function onCreate on main thread), could you guys please help us take a look at this one?
One thing to notice is it mainly happens on Android 14. 


We’re using "@intercom/intercom-react-native": "^8.3.0" and intercom android SDK: “15.14.0 “

 

Please let me know if I can provide any further information. Thank you.

Best answer by Ebenezer.Laleye

Hi ​@Trung Le Dang ! Ebenezer here from Engineering Support👋.

So investigating further on my end, I found an existing issue the product team are aware and are currently investigating further. I have added the details you have shared here to the issue & as soon as there is any update I will get a notification.There isn't any workaround as of yet, I appreciate it isn't ideal so I've put as much emphasis on getting this issue solved as I can. 🙇

If you could write into us with this issue, that would be great. We’ll be able to convert the conversation into a Ticket you can track the bug with.

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Hi ​@Trung Le Dang ! Ebenezer here from Engineering Support👋.

So investigating further on my end, I found an existing issue the product team are aware and are currently investigating further. I have added the details you have shared here to the issue & as soon as there is any update I will get a notification.There isn't any workaround as of yet, I appreciate it isn't ideal so I've put as much emphasis on getting this issue solved as I can. 🙇

If you could write into us with this issue, that would be great. We’ll be able to convert the conversation into a Ticket you can track the bug with.


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Thanks ​@Ebenezer.Laleye , I'm willing to, please let me know what I can help you guys, thanks. 


We still face the same issue since a moment, can you provide a fix?


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