We’re using the latest intercom_flutter SDK in our Flutter app, along with FCM integration.
When sending a Mobile Push notification via Intercom, tapping the notification causes the app to restart — showing the splash screen — instead of directly opening the app.
This happens consistently across Android devices. We haven’t implemented any custom push handling and rely on Intercom’s default behavior.
Is there a recommended setup to avoid the app restart? (e.g. launchMode, intent flags, or custom notification handling?)
Thanks in advance!
Best answer by Jacques Reynolds
Hey @Yu-Hao, 👋 Jacques here from Intercom Support. I hope all is well today!
Currently we don't officially support installations on Flutter. There is the unofficial Intercom package but this isn’t something that we natively support as we didn’t built that Flutter package. Because we don't officially support Flutter apps, we can't provide much support in case you run into issues. I'll let the team know that you'd like to see Flutter as an officially supported integration method in the future!
Hope this is clear! Let me know if you have any further questions on this :)
Hey @Yu-Hao, 👋 Jacques here from Intercom Support. I hope all is well today!
Currently we don't officially support installations on Flutter. There is the unofficial Intercom package but this isn’t something that we natively support as we didn’t built that Flutter package. Because we don't officially support Flutter apps, we can't provide much support in case you run into issues. I'll let the team know that you'd like to see Flutter as an officially supported integration method in the future!
Hope this is clear! Let me know if you have any further questions on this :)
