Forwarding an email externally and removing it completely from Intercom

Question

I can see how to forward emails out of Intercom. But how can I make sure that when the conversation continues externally, then I don’t get sent all the conversations into Intercom?

Racheal · Accepted Answer

Hey @MoiAussieRacheal from the support engineer team here👋You would just need to make sure that you do not include anemail address that isforwarded into Intercom, or a direct inbound email address (@intercom-mail.com)on the email thread.

Jacob Cox · Answer

Hey there!There isn’t currently a way to turn-off the replies from coming back into Intercom. This is how the Email is designed to behave. That said, I can see how this would be a convenient feature to have! I’ll flag this for our productteam to consider implementing in the future!

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