I can see how to forward emails out of Intercom. But how can I make sure that when the conversation continues externally, then I don’t get sent all the conversations into Intercom?
Best answer by Racheal
View original
Userlevel 4
- Customer Support Engineer
- 472 replies
-
19 September 2023
- Answer
Hey
You would just need to make sure that you do not include an email address that is forwarded into Intercom, or a direct inbound email address (@intercom-mail.com) on the email thread.
Hey Racheal, thanks for your response.
How would I not include an email address. I’ve just look at the forwarding flow. I can only see my email as the “forward from” address. I then enter the email of the person I want to forward to. And when the original sender replies this person, I still get their reply in my own inbox.
What would I need to do to exclude myself from this thread? Thanks.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.