I want a list of all the contacts that I have open conversations with, in a person inbox or team inbox. I need to export that list to a CSV for use in our CRM.
Answered
How to export contacts from open conversations?
Best answer by User1695
Hi there! 👋 No native functionality for this as far as I know. But you can use API to fetch all the open conversations in some specific inboxes/admins. Then you can export it as a CSV file or integrate your CRM using tools like Zapier etc.
https://developers.intercom.com/intercom-api-reference/v0/reference/search-for-conversations
Hi there! 👋 No native functionality for this as far as I know. But you can use API to fetch all the open conversations in some specific inboxes/admins. Then you can export it as a CSV file or integrate your CRM using tools like Zapier etc.
https://developers.intercom.com/intercom-api-reference/v0/reference/search-for-conversations
+2I’d like to add some additional information:
You can use the Search Conversations endpoint (POST /conversations/search) to filter by state ("open") and, optionally, by inbox or assignee. Each conversation object in the response includes a contacts array with the contact ID, which you can then use to pull the full contact details via GET /contacts/{id}. From there, it's straightforward to flatten into a CSV for your CRM.
If you'd rather avoid building that script yourself, you can try Help Desk Migration. This way, you can filter the data to import only open tickets with contacts into a CSV file.
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