I tried the Intercom/Slack app, but it does not appear to be a way to send assigned conversation notifications. Does anyone know how to make this work?

Hi @Paula Shuler!Our Slack integrationallows you to use or Workflows to customize when notifications get sent to Slack. If you are assigning conversations to teams/teammates via a Workflow, you can also insert the Slack notification to be included in that same workflow action.If you are assigning the conversations from within the Help Desk instead of automatically via a Workflow, you can now trigger Reusable Workflows directly from your Help Desk. To do this you’ll first need to create a Reusable Workflow that assigns the conversation to the appropriate team and then assigns the conversation to slack (like in the screenshot above).Then, when you have the conversation open on yourHelp Deskyou can use ⌘ / Ctrl K to open the shortcut menu and search for "Trigger reusable workflow".Select the workflow that you want to use and it will perform the assignment and Slack notification actions that you set up. You can read up on that behavior here!

Hey Jacob -So someone manually from the help desk needs to trigger the workflow, if it’s within the help desk?

Is there any way to send new conversations assigned to a team/teammate into Slack?

Is there any way to send new conversations assigned to a team/teammate into Slack? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded