Reminder Automation

Question

Hi,I am trying to find an article about reminder automation.For example, we missed out a ticket and it will automatically remind us that no one has touched this ticket yet or hasn't been actioned or it's been sitting there for a while.  Is there an automation like that except for snoozing a convo?Thank you!

mateusz.leszkiewicz · Accepted Answer

HiMariz Paredes,It’s Mat from the Support Engineering Team 😀You can set up an SLA workflow that will send a notification when SLA of the ticket or conversation is breached to the Slack channel.You can read more about it in this article.Alternatively, you can create an automation using a third-party automation tool like Zapier, ourConversations API or Slack.This is quite a custom setup, though.

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