We trialed a recommended app from the Intercom app store called "Bump" by Userfeed. An app that allows you to automate the follow-up and closing process of unresponsive customers. We used this App because the built-in snoozing/closing function in Intercom did not fit our needs. We loved it during our trial, set up automation and workflows around the apps' functionality. We regularly have around 30 conversations in the queue, and after a couple of days we knew we were going to purchase the app. So, I reached out to their support ready and willing to purchase. I searched high and low contacting everyone involved with the company and product, and nothing is active, and you cannot purchase the app. So, first, I would recommend removing this app, as it's no longer being supported, and you cannot use it after the trial. This was unfortunate for us. A lot of time wasted, and it's something we REALLY liked. Are there any alternatives on the Intercom app store? I can’t seem to find anything like it. I’m also open to suggestions on how to achieve something similar. Thanks!

Hey there @User1349!I’m not 100% sure if this solves your issue or not, but you can use a Branch action in a Workflow and have it send the User down a different path based on what their Browser language is. If your end users have a small number of languages that they use, you can create language-specific reusable Workflows and add those as follow up actions for each branch path. The screenshot below gives an idea of what that might look like.Create a French, German and Spanish Reusable Workflow and send the User down that path based on their Browser Language

Hello Westley,I can understand the frustration you must be feeling. I went through a similar situation last year, so I empathize with your experience. It's reassuring to see someone finally stating this concern.I've encountered the same issue since last year and have reached out to both Bump and Intercom for assistance, but unfortunately, haven't found a satisfactory solution yet. The snoozing automation workflow on Intercom doesn't seem as streamlined as Bump, and it's frustrating that we can't create snooze automations for different issues.As a result, we've had to resort to manual follow-ups and snoozing pending tickets, which isn't ideal. I'm still actively searching for alternatives as well.

What app to use since I can't puchase Bump by Userfeed?

What app to use since I can't puchase Bump by Userfeed? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded