Big news: Expand Fin to email is now live on Fin Academy!
This course is for customers who've already launched Fin on live chat and are ready to unlock a whole new layer of resolution by extending that automation to email.
It walks through training Fin's Guidance for the nuances of email (tone, pacing, and spam handling), setting escalation rules and Human-in-the-loop carve-outs for sensitive topics, and building a dedicated email workflow with the right disclosure and reply timing.
It also covers launching with confidence (turning Fin on for all of your email volume from day one) and using the Analyze dashboards to track CX Score, close content gaps, and keep improving performance over time.
Who is it for?
Any customer already live with Fin on chat who wants to bring that same automation to email. If you're not live with Fin at all yet, check out Launch Fin first.
🔎~20 mins - Start Now