Turning off the silly names: Hi guys is there anyway to turn OFF the silly random names Intercom assigns to unknown users? I just have bad visions of our staff calling a customer "Mr Suitcase" etc etc.....by mistake.

Hey @matt a11, while there's no way to turn off the randomly generated names of (Colour) (Object) for anonymous leads, I can give you a few tips on how to qualify your visitors so that these random names get replaced by actual information!The best tip I can offer is to set up a task bot to qualify your visitors when they message you - this guide will show you how.Alternatively, you can force your visitors to submit their email address before they can message you. That way, their email address will then show instead of the randomly generated name.

I called someone 'Violet' the other day and everyone involved got very confused, including myself.We have people working from different cultural backgrounds and the autogenerated names are not so obvious to some.Is there any way to turn this off now?I did this during my first few weeks ina new role, and even though I knew Intercom uses these aliases, I guess I was nervous. At least it might be good to remove words like “Amber” and “Violet” from the pool of alias first names, since they can very well be a real name.

Why does Intercom randomly generate names for anonymous leads?

Why does Intercom randomly generate names for anonymous leads? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded