QuickBooks Payroll Tax Table Not Updating : Help Needed | Community
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Hi everyone, I'm facing a critical issue with QuickBooks. Despite having an active internet connection and attempting manual updates, the payroll tax table isn't updating. This problem is crucial for our payroll accuracy and compliance. I urgently need your help to troubleshoot and resolve this issue. Any suggestions on forcing updates or fixing connectivity problems with QuickBooks would be greatly appreciated.

Hi Donaldmartin578,

 

I think you may have messaged us by accident. We are Intercom ( https://intercom.com ) and we provide an online platform for businesses to make communication more personal.

 

You have likely come to our page from one of our customers using our product by clicking the "We run on Intercom" link as shown below.
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I'd suggest going back to the previous page and typing your message on the previous website you were on in order to get in touch with the company / business that you're probably trying to contact (as any message sent on an Intercom page, showing intercom.com in the address bar, will come to Intercom and not the people who you are looking to get in touch with).
​

 


Hope that helps!

Hi there,

Sorry to hear you’re running into issues with your QuickBooks Payroll tax table not updating—this can definitely impact compliance and payroll processing, so let’s try to resolve it quickly.

Here are a few steps you can follow to troubleshoot the issue:

 Basic Troubleshooting Steps

  1. Ensure Active Payroll Subscription
    Go to Employees > My Payroll Service > Account/Billing Information to confirm your payroll subscription is active. You must have an active subscription to receive tax table updates.

  2. Update QuickBooks to the Latest Release

    • Open QuickBooks.

    • Go to Help > Update QuickBooks Desktop.

    • Click on the Update Now tab.

    • Check Reset Update, then click Get Updates.

  3. Download the Latest Payroll Tax Table Manually

    • Go to Employees > Get Payroll Updates.

    • Select Download Entire Update.

    • Click Download Latest Update.

    • Wait until the download completes. You should see a confirmation message when it's successful.

  4. Verify Date and Time Settings
    Incorrect system date/time can block updates. Make sure your system clock is correct.

  5. Run QuickBooks as Administrator
    Right-click on the QuickBooks icon and choose Run as Administrator before trying updates.

  6. Check Your Internet Connection Settings in QuickBooks

    • Go to Help > Internet Connection Setup.

    • Select Use my computer’s Internet connection settings, then click Next > Done.

  7. Disable Firewall/Antivirus Temporarily
    Sometimes firewall or antivirus software can block QuickBooks updates. Try disabling them temporarily and running the update again.

 Still Not Working? Call for Support

If you’ve tried all the above steps and it’s still not updating, it’s best to get real-time help.

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