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What are some examples of support chatbots I can build?

  • 9 March 2021
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What are some examples of support chatbots I can build?
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Best answer by Eric Fitz 9 March 2021, 18:03

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One of the most powerful ways to provide fast, personal help exactly when customers need it is through well-crafted bots. Here are four bots we recommend setting up: 

 

  1. FAQ bot: Automatically resolve simple, frequent questions, like “How do I change my credit card details?” to ensure customers get a close-to-instant response. 
  2. Triage bot: Prompt customers to select key details about the type of issue they have and automatically route their issue to the right support team based on what they need. 
  3. Out-of-office bot: Let customers know when you’re going to reply and have the bot follow up with helpful next steps, like encouraging them to check out your FAQs in the meantime. 
  4. VIP customer bot: Quickly identify messages from your highest-spending customers and escalate them to your VIP team so the right support specialist can step in to reply ASAP. 

 

Learn more about setting up powerful chatbots in our Ultimate Guide to Conversational Support.

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