Intercom vs. Salesforce Support Cloud (specific to support...not CRM): Curious if anyone has experience with both and any major pros/cons or differences you noticed in your support workflows.
Answered
What the pro/cons for Intercom vs. Salesforce Support Cloud?
Best answer by Lisa B11
Hey @hannah d11 👋
At Intercom, we base interactions on real, live chats with humans, kind of like Whatsapp or Facebook Messenger. What this means is that when someone submits an issue or has a general question, they’ll receive a prompt response. This allows the customer to continue with their conversation beyond what may have initially led them to submit a conversation. This mode of communication makes for a more streamlined resolution, giving you happier customers and a happier team. Of course I'm biased though 😅
+5- Employee
- 250 replies
- Answer
Hey @hannah d11 👋
At Intercom, we base interactions on real, live chats with humans, kind of like Whatsapp or Facebook Messenger. What this means is that when someone submits an issue or has a general question, they’ll receive a prompt response. This allows the customer to continue with their conversation beyond what may have initially led them to submit a conversation. This mode of communication makes for a more streamlined resolution, giving you happier customers and a happier team. Of course I'm biased though 😅
Reply
Most helpful members this week
Your Privacy ChoicesJoin the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.