Intercom mobile push - can customize push notification sound?

  • 24 March 2023
  • 1 reply

Hi, i wonder if Intercom Push support custom push noti sound feature in current payload ( For iOS ).

I couldn’t find in documentation, so I’m not sure it’s feasible or not.

Let me share with the current Intercom push payload. Thank you.


[AnyHashable("receiver"): intercom_sdk, AnyHashable("uri"): <null>, AnyHashable("intercom_push_type"): push_only, AnyHashable("aps"): {

    alert =     {

        body = "Have a nice day!";

        title = "Hello";


    sound = default;





Best answer by Racheal 24 March 2023, 19:15

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Userlevel 4
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Hey @User2135 Racheal from the support engineer team here👋 


It's not currently possible to have custom notifications sounds set for push notifications sent via Intercom I'm afraid. That said, this is a great idea! I'll pass this over as a feature request over to the team. Whenever we do release new features, we typically announce them on the Product Changes page, so I'd recommend keeping an eye out there!