Does anyone have experience setting up an FAQ section within the helpcenter? | Community
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Does anyone have experience setting up an FAQ section within the helpcenter?

  • February 14, 2023
  • 1 reply
  • 233 views

I want to add a collection for FAQ's in our Helpcenter. But with the current limitations on article layout, I find it very hard to build something that is easy to navigate through for the customer that actually creates an added value. Does anyone have experience with this?

 

Best answer by Racheal

Hey @kira m​ Racheal from the support engineer team hereπŸ‘‹ 

 

I'll let the community chime in here to give you some tips and tricks on what works for them, but I just wanted to pop in and say we hear you! Improvements with our Articles (including customization) are top of mind and I expect to see some really exciting features in the near future. 🀞🏼

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
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  • February 17, 2023

Hey @kira m​ Racheal from the support engineer team hereπŸ‘‹ 

 

I'll let the community chime in here to give you some tips and tricks on what works for them, but I just wanted to pop in and say we hear you! Improvements with our Articles (including customization) are top of mind and I expect to see some really exciting features in the near future. 🀞🏼


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