Setting Help Article Permisions per Article / Collection | Community
Skip to main content
Question

Setting Help Article Permisions per Article / Collection

  • April 27, 2026
  • 1 reply
  • 17 views
R

We are looking to setup that certain users are only allowed to edit internal help articles but not general public help articles. Currently you can only set permissions for all article editing, not just certain articles or collections. This would allow our support team to update the internal articles they use for supporting end users via Intercom without disrupting the end user help articles carefully crafted by our Marketing Team

1 reply

Aleksei O
Innovator ✨
Forum|alt.badge.img+3
  • Aleksei O
  • Innovator ✨
  • April 28, 2026

Hi ​@Richard Harris 👋 I think it would be quite challenging to implement since article collection names are “custom” and current permission sets in Intercom usually touch base only on standard objects. In my workspace, I’ve just had to write an internal policy on which team gets access to certain categories of articles. 

 

Feel free to connect with me at https://www.linkedin.com/in/alexeyox
Terms & ConditionsAccessibility statement