What are the supported video hosting websites to embed video on Articles? | Community
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What are the supported video hosting websites to embed video on Articles?

  • October 10, 2023
  • 3 replies
  • 1079 views
T

Hi,

It seems there is a limit on the URLs i can use to embed videos with. Looks you can only use Wistia, Brightcove, YouTube and couple of others.

How do i go about adding another video urls that is not on your list? Does it require a whitelisting of the company used to run our video platform or is there some custom development that can be done to bypass this limitation to the product?
 

Best answer by Larissa Alberti

Hey @thorleift 👋

Thanks for reaching out! Larissa here from Intercom Support.

At the moment, you can embed videos via YouTube, Vimeo, Wistia, Loom, JWPlayer, Microsoft Stream, Brightcove, Synthesia, Synthesia or Guidde.

I'm afraid it’s not possible to use videos from other platforms at the moment, but I’d be glad to send this as feature request to our Product Team.

Is there a specific platform that you would like to be added to this list?

Please let us know 😊

 

3 replies

Larissa Alberti
Intercom Team
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  • Larissa AlbertiIntercom Team
  • Intercom Team
  • Answer
  • October 10, 2023

Hey @thorleift 👋

Thanks for reaching out! Larissa here from Intercom Support.

At the moment, you can embed videos via YouTube, Vimeo, Wistia, Loom, JWPlayer, Microsoft Stream, Brightcove, Synthesia, Synthesia or Guidde.

I'm afraid it’s not possible to use videos from other platforms at the moment, but I’d be glad to send this as feature request to our Product Team.

Is there a specific platform that you would like to be added to this list?

Please let us know 😊

 

Customer Support Specialist
    T
    • thorleift
    • Author
    • New Participant
    • October 10, 2023

    Hi Larissa,

    Thank you very much for the quick answer.

    I am looking to embed Videos from www.twentythree.com Its a widely used platform in Europe by some of the leading companies here and it would be great if it could be added.

    Happy to talk to someone from tech if i can assist.

    T
    • tirokhan87
    • New Participant
    • May 12, 2026

    Hi Larissa,

    Thanks for the clarification and for considering new platform requests.

    I’d also love to see support for additional streaming and video platforms in the future. Many modern sports and live content websites now use custom video hosting solutions and external streaming providers, especially platforms focused on live events and sports coverage like Fawa News.

    Adding support for more embed providers or allowing custom iframe/video URL embeds would make the article system much more flexible for publishers and streaming-focused websites.

    Hopefully platforms like TwentyThree and other custom hosting providers can be added soon 👍

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