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Building digital customer journey

  • September 7, 2023
  • 1 reply
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Hey! I am revamping our digital-led onboarding and adoption journeys in Intercom. I would love to see the series you are building and what kind of campaigns you normally create.

Onboarding:
We have a big series that includes emails, in-app, and interventions from our Scale CSMs (pool model)
We created different onboarding milestones, and if customers are not achieving them, we have different paths and different interventions

Adoption:
I am creating different series to send in-app and email interventions when customers are stuck or not reaching specific milestones according to our customer journey

If anyone is open to chat about that and exchange ideas, let me know!

Best answer by mateusz.leszkiewicz

Hi Ligia, It’s Mat from the Support Engineering Team 😀

We have great article about Series Best Practices with examples. 

Please look at this in case you missed it before.

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1 reply

mateusz.leszkiewicz
Intercom Team
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Hi Ligia, It’s Mat from the Support Engineering Team 😀

We have great article about Series Best Practices with examples. 

Please look at this in case you missed it before.


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