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Excluding users who are currently in a specific series

  • February 5, 2025
  • 1 reply
  • 38 views
A

I want to exclude users from a series who are currently in a certain other series. Is 'has entered' the other series adequate or do I also need to specify 'have not completed/disengaged/exited' the series?

Best answer by ryan.parker

Hey ​@Amy C, 

I’d recommend using the following filters to ensure you are targeting users who aren’t currently in the Series but who may have already completed/engaged with the Series. 
 

 

 

 

 

 

 

 

 

 

Hope that helps! Reach back out if you have any additional questions. 

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    ryan.parker
    Intercom Team
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    • ryan.parkerIntercom Team
    • Intercom Team
    • 13 replies
    • Answer
    • February 13, 2025

    Hey ​@Amy C, 

    I’d recommend using the following filters to ensure you are targeting users who aren’t currently in the Series but who may have already completed/engaged with the Series. 
     

     

     

     

     

     

     

     

     

     

    Hope that helps! Reach back out if you have any additional questions. 

    Reply


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