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Hi, I want to know how to write bold text as an user that messaging with the company?
Tried to do markup syntax but nothing works, the only thing that seems to be working is <br> tag which breaks a line, is it possible at all to write bold text as an user?

Hey @shon2789 Racheal from the support engineer team here👋 

 

At the moment, Intercom does not support the ability for user’s to bold their text.  But I would love to pass this along as a feature request for the product team!

Unfortunately, Facebook Messenger doesn't allow users to directly bold text when chatting with companies. You tried the right idea with special symbols, but Messenger only understands a few for line breaks. So, bolding won't work currently.

 

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