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Here is what we are trying to set :

What we want to set (the beginning of the message appearing without any click from the user) 

How it appears for now on our website :

How it is for nowHow it is for now, once the user click onto the messenger icon(The welcome message is set as a snippet, which should be the right mode to show the message.)

Hello @charlotte j​ 👋🏼

 

Shauna here from Support! Could you reach out to us via the messenger so we can dig into this for you 🕵🏻‍♀️

 

Could you make sure to share the following; URL to the message, URL to your website to test this out, Login details for a test user if we need to log into your website to test] - once a teammate gets this information - we should be able to dive right in!

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