Intercom chat Widget and Conversation

  • 28 June 2023
  • 1 reply

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Let’s say I’m integrating the Intercom chat widget with our community and hiding it in our product. That ways they’ll initiate the chat from within the community. Post initiation is there an option to make it visible within the product and in the community. 

Currently, the chat conversation is visible only in the community. 


Best answer by cameron.gumley 30 June 2023, 02:52

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Hi @Nandini -- Cam from the Support Engineering team here!

Looks like you’ve been discussing this matter in a Messenger chat with my expert teammate Paula who’s provided some great guidance on how to achieve this, so I’ll leave you to it. But if any other questions come up please don’t hesitate to reach out here or in Messenger - always glad to help 😁