I wouldn’t suggest using Intercom to send transactional emails like resetting password etc. We use a different service for those mails. We are currently sending out mails regarding a price increase and I was also worried about unsubscribed users not getting the info. Fortunately, until now we have at least one person per company that received the message.

Hey @Erin K   Shauna here from Support! 

In your case, regarding ‘Password Reset Emails’ - it might be best to have set up “subscription types” e.g. ‘marketing emails’ etc. then your customers when ‘unsubscribing’, can choose the ‘email group’ they want to unsubscribe from. 

More information on this in the article here  https://www.intercom.com/help/en/articles/5181083-manage-multiple-email-lists-with-granular-subscriptions

I hope this helps

Thanks @shaun! I do have that set up but it doesn’t really help me for customers that unsubscribed in the past unfortunately.