Why is my workspace under review?

  • 1 September 2020
  • 1 reply

Userlevel 2

I'm seeing the notification "Email can't be sent right now as your workspace is being reviewed", what's going on?


Best answer by Eric Fitz 1 September 2020, 13:18

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1 reply

Userlevel 1

This notification means that your workspace's email sending is being reviewed to ensure that it is compliant with our email sending guidelines. While your workspace is being reviewed, you will be unable to send outbound emails.


You can read more about Intercom's workspace email sending review process in this guide.


Intercom reviews all workspaces to ensure that they are compliant with our email sending guidelines.


You can contact our support team through the Intercom Messenger if you have any questions about this review process.