I want to know how I can edit the chat replies. When a customer messages the normal chat directly, how can I edit those automatic responses?

Thanks for clarifying, @ruby! This is our Route existing customers to support task bot. While you can't edit the replies here, you can disable this task bot if it doesn't suit you and your team. You can read more about this here.

Hey @ruby, Operator has many different replies that it can send, depending on the task bot or function. To which replies, specifically, are you referring?

Can I edit Operator's automatic responses?

Can I edit Operator's automatic responses? | Community

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